What does buying a birthday card teach us about the supporter experience? Find out in our latest blog, which also contains information on two upcoming supporter experience events, as well as a link to a superb free new report.
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We share the final two parts of our popular session at the 2020 Chartered Institute of Fundraising Convention.
Read MoreWe share the first two parts of our popular session at the 2020 Chartered Institute of Fundraising Convention.
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Collective member Emily shares some valuable lessons from her Leadership Reset Programme, about the power of focusing on being present, rather than trying to be perfect.
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We share the first two parts of our popular session at the 2020 Chartered Institute of Fundraising Convention.
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We share two examples of organisations making it easy for customers and supporters to leave feedback.
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This week we’re sharing a short video to introduce you to the model we use to design awesome supporter experiences and how you can apply it to your work.
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In today’s video, we share some tips to help you with your mental health and well-being.
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In today’s video, we look how you can uncover insight, develop ideas and then test them quickly.
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