We share seven questions you can ask to see how committed your organisation is to supporter care and experience.
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It’s easy to skip over the beginning of a meeting or workshop and dive straight into the work to get done. But spending a few minutes at the beginning of a meeting to bring the group together can play a key role in building psychological safety. That is, “a shared belief held by members of a team that the team is safe for interpersonal risk-taking.”
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You know the feeling when you have to take a deep breath in because your boss says
“I have some feedback for you.” They fumble and you can tell they are not finding it easy to share. Often they might even say “someone has said…” The whole conversation feels very awkward and no one really benefits. So what do you do? You avoid receiving and giving feedback.
Six words stories are a fun way to engage your colleagues and get their creative juices flowing. It is just one of the storytelling techniques we share on our ‘Copywriting for Fundraising Success’ course.
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So how prepared are we for hybrid working? What will that look like? Why, you are probably asking, is it relevant for supporter experience?
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Learn how to conduct insightful supporter interviews with this comprehensive guide. Includes a sample script that you can adapt to your own cause.
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Lianne takes a look at how you can become an intrapreneur and help make change happen in your organisation.
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Eleanor & Lianne both believe that the most effective and cost-efficient way for an organisation to develop new ideas that truly stick is to work alongside external partners like coaches, rather than entirely outsourcing the work. Here’s a recent conversation…
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We’ve prepared eight activities and ideas you can use to help get the most out of the Supporter Experience IWITOT event. Of course, you can adapt these to any training and event you attend.
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