Eleanor and participants at our Summer Summit workshop

Eleanor and participants at our Summer Summit workshop

 

Helping Smart and curious fundraisers raise more money

Want to improve supporter experience and engagement?

 

We know it can be hard…

Most fundraisers struggle to design and then implement supporters journeys that improve retention, satisfaction and lifetime value.

We’ve created the tools and a proven step-by-step process designed to create journeys and experiences that work. This means you’ll get the thrill of great supporter feedback and engagement, whilst also improving your fundraising results.

Let us help you today - get in touch to see how we can help create a great supporter experience.

Why a collective?

By pooling our collective skills, expertise and knowledge, we help fundraisers solve their supporter experience and engagement challenges.

Working together means we are able to deliver consultancy and hands-on support aimed at your specific needs. We can support you right from new product development and marketing through to ongoing stewardship and repeat engagement.

We blend our knowledge of culture, agile working, supporter journeys and specific areas of fundraising to come up with tailored solutions.

How we can help

Our services

There are three things that we love helping charities with:

  1. Designing and implementing supporter journeys that work.

  2. Creating a culture that makes a great supporter experience possible.

  3. Developing, testing and implementing new fundraising products and campaigns by using insight and agile working.

We also provide training and believe in giving you the skills,confidence and tools so you’ll no longer need us!

 

our beliefs

  1. Ideas are the easy bit. It is the insight and implementation that is tough and where we can help.

  2. People and culture matters most. So many initiatives fail as time isn’t invested in getting people aligned.

  3. Keep it simple. Rome wasn’t built in a day. Trying to run before you can walk leads to stumbling and falling down. Break things down to manageable chunks.

  4. The most powerful projects are collaborative. We co-create with your team so that you build your internal capacities and have ownership of the work.

Our latest blog posts

Featured
How committed are you to supporter care and experience?
How committed are you to supporter care and experience?

We share seven questions you can ask to see how committed your organisation is to supporter care and experience.

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Starting meetings well
Starting meetings well

It’s easy to skip over the beginning of a meeting or workshop and dive straight into the work to get done. But spending a few minutes at the beginning of a meeting to bring the group together can play a key role in building psychological safety. That is, “a shared belief held by members of a team that the team is safe for interpersonal risk-taking.”

Read More →
The Power of Feedback
The Power of Feedback

You know the feeling when you have to take a deep breath in because your boss says
“I have some feedback for you.” They fumble and you can tell they are not finding it easy to share. Often they might even say “someone has said…” The whole conversation feels very awkward and no one really benefits. So what do you do? You avoid receiving and giving feedback.

Read More →
Successful Six Word Stories
Successful Six Word Stories

Six words stories are a fun way to engage your colleagues and get their creative juices flowing. It is just one of the storytelling techniques we share on our ‘Copywriting for Fundraising Success’ course.

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The Future of work
The Future of work

So how prepared are we for hybrid working? What will that look like? Why, you are probably asking, is it relevant for supporter experience?

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How to conduct great supporter interviews
How to conduct great supporter interviews

Learn how to conduct insightful supporter interviews with this comprehensive guide. Includes a sample script that you can adapt to your own cause.

Read More →
“Thank you, Craig and Emily, for your work supporting the development of Mind’s supporter engagement work. We have enjoyed our time with you, and found the sessions, and support you’ve given us invaluable. We’re only a small team of two, but thanks to your support it’s felt like a team of four. ”
— Natalie Tarrant, Head of Supporter Engagement at Mind
 

"Just to say thank you, I really enjoyed the morning and will definitely recommend you, both internally and externally."

- Workshop participant

 

Let's Chat

A problem shared and all that…

Have a question or query? Fancy meeting up for a coffee?

Get in touch and we’ll get back to you to arrange a time and place to talk. Look forward to hearing from you!